FAQs

We offer two delivery options for US orders:

• Standard Delivery (FedEx): 3–5 business days
• Express Delivery (DHL): 1–2 business days

Enjoy complimentary standard delivery on orders over $250.

All orders are fully tracked, with duties and taxes included in the price, so there are no unexpected charges upon delivery.

Please note that delivery estimates are in business days and exclude order processing times.

All US orders are shipped with duties included in the product price, so there are no unexpected customs charges upon delivery.

Please note that US sales tax is calculated at checkout based on your delivery address and the applicable tax rates in your state.

Any applicable sales tax will be clearly displayed at checkout before you complete your purchase, so you'll know exactly what you're paying.

Due to recent changes in US customs regulations, particularly those relating to children's products and Consumer Product Safety Commission (CPSC) requirements, some orders may experience additional customs checks or delays.

We have worked closely with our delivery partners to ensure all required documentation and product information is provided before orders are dispatched, helping to minimise potential delays.

Our Customer Care team is proactively monitoring US shipments to identify any customs delays as early as possible. If an order is held for additional checks, we work directly with the carrier to provide any required information and keep customers updated as quickly as possible.

However, if you are contacted directly by a courier or customs authorities regarding your order, please contact our Customer Service team immediately.

You should not need to manage customs enquiries yourself. Our team will liaise directly with the carrier and treat your enquiry as a priority to resolve any issues as quickly as possible.

We sincerely apologise for any inconvenience and appreciate your patience and understanding.

Yes, we accept returns within 28 working days of receipt, provided items are new, unworn and unused, with all original garment tags attached.

For US customers, all online returns must  be sent back to our UK warehouse, with return shipping costs covered by the customer.

We understand this isn't always convenient and are working on introducing a simpler, more convenient US returns solution soon.

To return your online order, please follow the steps below:

1. Repackage your items in their original packaging, ensuring all garment tags are attached.
2. Include your returns note, detailing the items you are returning and the reason for your return.
3. Send your parcel to our UK returns warehouse using your preferred postal service or courier.

Returns Address:

ONLINE SALES, La Coqueta Ltd
Torque
Wortley Moor Road
Wortley
Leeds, LS12 4JH
United Kingdom

Important Information:

• Customers are responsible for arranging and covering the cost of return shipping to the UK.
• To help reduce return shipping costs, we recommend comparing courier rates and choosing a slower, more economical delivery service where possible.
• We recommend using a tracked delivery service and keeping your proof of postage until your return has been processed.
• Returns must be sent within 28 working days of receiving your order.

We understand that international returns aren't always convenient and are working on introducing a simpler US returns solution soon. Thank you for your patience and understanding.

We currently do not have a US returns warehouse, so all online returns sent by post must be shipped to our UK warehouse. Customers are responsible for arranging and covering the cost of return shipping.

However, if you're based in New York, you can return your online order in person at our Madison Avenue store, where our team will be happy to process your return.

Please note that our Madison Avenue store can only accept returns from customers visiting in person. We are unable to accept returns sent to the store by post or courier.

We understand that international returns aren't always convenient and are working on introducing a simpler US returns solution soon. Thank you for your patience and understanding.

Once your return has been received and inspected by our warehouse team, we will process your refund within 5–10 working days.

Refunds will be issued to your original payment method for the value of the returned products only. Please note that original delivery charges and return shipping costs are non-refundable.

Once your refund has been processed, the time it takes for the funds to appear in your account will depend on your bank or payment provider.

If you have any questions about your refund, our Customer Care team will be happy to help.

Unfortunately, we are currently unable to offer direct exchanges for online orders.

If you would like a different size, colour or style, please return your original item to our UK returns warehouse for a refund and place a new order for your preferred item.

Please note that customers are responsible for return shipping costs, and refunds are issued for the value of the returned products only.

Alternatively, if you're based in New York, you can visit our Madison Avenue store, where our team will be happy to process your online return and assist you with placing a new order in-store.

Unfortunately, we are unable to offer direct exchanges for online orders in-store. However, our Madison Avenue team will be happy to process your original order as a return and help you place a new order for your preferred items in-store.

Once your order has been placed, we are unfortunately unable to make changes to the items, sizes or quantities.

If you need to amend your order, please contact our Customer Care team as soon as possible. If your order has not yet been dispatched, we may be able to cancel it so you can place a new order with the correct items.

Please note that orders are processed quickly, so cancellations cannot always be guaranteed.

Unfortunately, once your order has been placed, we are unable to add additional items.

If you would like to purchase more items, you will need to place a separate order.

If you have any questions, our Customer Care team will be happy to assist.

If you would like to cancel your order, please contact our Customer Service team as soon as possible.

If your order has not yet been dispatched from our warehouse, we may be able to cancel it and issue a full refund.

Once your order has been dispatched, we are unfortunately unable to cancel it. You will need to return the items to our UK warehouse in accordance with our returns policy.

Please note that return shipping costs are the responsibility of the customer, and refunds are issued for the value of the returned products only.

As orders are processed quickly, cancellations cannot always be guaranteed.

We're very sorry if you've received an item that is faulty or damaged.

Please contact our Customer Service team with your order number, a brief description of the issue and clear photographs showing the fault.

Our team will review the details and be happy to assist you with the next steps.

Please do not return the item before contacting us, as our team will advise on the appropriate return arrangements.

Our collections are produced in limited quantities, and popular styles and sizes can sell out quickly.

While we occasionally receive additional stock of selected styles, restocks are not always guaranteed.

If your preferred item or size is sold out, we recommend signing up for a Back in Stock notification on the product page. Simply select your desired size and enter your email address, and we'll notify you if the item becomes available again.

Absolutely! Our team is always happy to help with personalised styling, sizing and shopping advice.

Whether you're looking for the perfect outfit for a special occasion, help with sizing or recommendations on coordinating pieces, we're here to assist.

Simply email our Customer Service team or get in touch via WhatsApp with your enquiry, and a member of our team will be happy to help during business hours.

We understand it can be disappointing to see an item reduced in price shortly after purchasing it.

Unfortunately, we are unable to offer retrospective discounts, price adjustments or refunds for the difference if an item is subsequently reduced.

If your item is still within our returns period, unworn, unused and has its original tags attached, you are welcome to return it in accordance with our returns policy and place a new order at the discounted price.

Please note that return shipping costs are the responsibility of the customer, and discounted items are subject to availability.

We're sorry if you're having trouble applying your discount code.

Please note that most discount codes are only valid on full-priced items, unless otherwise stated, and cannot be combined with other offers or promotions.

If you're using our WELCOME10 code, please ensure you're a first-time customer and are logged into your La Coqueta account for the discount to apply.

We occasionally run special promotions throughout the season. To stay up to date with our latest offers, we recommend signing up to our newsletter.

If your discount code still isn't working, please contact our Customer Service team with the code you're trying to use, and we'll be happy to assist.